Shipping Area

Canada: Currently, we provide FREE Shipping from our Canada warehouse to all provinces in Canada, but we DO NOT ship to PO BOXES or APO.
Canada Warehouse: 5900 No 2 Rd Unit 180，Richmond, BC V7C 4R9 

Shipping Time

For in-stock orders, we will ship the bikes from our Canada warehouse. we'll provide tracking numbers within 1-3 business days. it will take 1-3 weeks to be delivered. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Roll Road are estimates.
Transportation time is determined by Purolator, Roadrunner, etc., and will be affected by weather, remoteness, strikes, floods, hurricanes and other natural disasters and many other objective factors, thus can not be controlled by Roll Road. If there is an urgent need, please take into account the impact of the objective factors and place an order according to one's schedule.
For pre-orders/backorders, please refer to the shipping date on the product page.


Shipping Changes & Order Cancellation

Before shipping Order Cancellation: You may contact service to cancel your order for a refund up until the time you receive your shipment confirmation email with tracking code information. There is no need to responsible for the restocking fee, but the shopify online store will charge transaction fee and credit card or paypal will charge the handling fee -- A total of 8% of the transaction amount should be charged. If you use installment payment, the bank will charge a handling fee of 10% of the transaction amount.
Change of Address: No charge fee.
Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 8% processing fee of the original order will be deducted from the total refund amount.

After shipping

Shipping address cannot be changed. Other changing refer to our return policies.

Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on roll-road.com. For more shipping information, send an email to support@roll-road.com. We will get back to you in 24 hours.