FAQ
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Finance
What Payment Methods Do You Accept, And Do You Offer Financing?
What Payment Methods Do You Accept, And Do You Offer Financing?
Currently, we are able to securely process payments from American Express, Discover, Diner's Club, jCB, Visa,Venmo, MasterCard, Apple Pay, PayPal, PayPal Credits. We also have layaway and multi-card payment methodsMore details pls visit our payment policy page: Payment Help
Why The Payment Failed?
Why The Payment Failed?
lf you pay by credit card, your payment could be somehow denied at the checkout by our system in defenseagainst possible credit card fraud. lt's a good idea to call your credit card company or bank ahead of time to letthem know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for
you:
a.lf you have a PayPal account, please try to pay by PayPal (PayPal credit is available)
b.lf you do not have a PayPal account, please select PayPal stil at the checkout page & click the complete orderbufton. Then you'l be directed to a page with access to both PayPal and Debit/Credit card payment (for the latteroption, you don't have to register for PayPal).
c.Please switch to your other credit/debit cards. Contact us if you still have any question about the payment.
How Can l Finance With Paypal Credit?
How Can l Finance With Paypal Credit?
PayPal Credit gives you the freedom to buy all the bike gear you want today and pay it over 6 months with nointerests. Approval is insant for customers who already have a PayPal account.How to use PayPal Credit:
a. Select PayPal at the checkout
b. Log into your PayPal account.
c. Click on "Apply Now" on the PayPal Credit banner.
d. Get approval on your order.
e. Confirm the delivery address
f. Set your repayment schedule.
Why Does The Coupon Code Doesn't Work?
Why Does The Coupon Code Doesn't Work?
If your coupon code does not work, it is most likely to be out of date. Kindly please use the coupon within theperiod of time for its use. lf there are any other questions, please contact us. we will try our best to ensure yoursatisfaction with our services: support@roll-road.com
About Transport
Will The Accessories l Purchased To Be Shipped With The Bike?
Will The Accessories l Purchased To Be Shipped With The Bike?
The original accessories are all packed in the same box with the bike, such as chargers, installation tools, etc.
Replacement accessories and other parts are shipped separately if purchased separately.
Can I Pay More For Expedited Delivery?
Can I Pay More For Expedited Delivery?
Every parcel will be sent out batch by batch according to the purchasing date. We do not support expediteddelivery with addifional money. This is the same for all customers. We appreciate your patience andunderstanding.
Can l Change The Delivery Address Afer The Package ls Sent?
Can l Change The Delivery Address Afer The Package ls Sent?
Change of address not supported after shipment.
How Long Should It Take For My Roll-Road E-Bike To Arrive?
How Long Should It Take For My Roll-Road E-Bike To Arrive?
In-sfock orders typically ship in 1 business day unless some noted on the product page. Please allow 3.10 businessdays for your shipment to arrive at your address.For pre-orders, please refer to the shipping date on the productpage. A shipping confirmation emaisent to your email well be once the order has shipped
What lf The Package ls Broken/The lem Scratches When Arrived?
What lf The Package ls Broken/The lem Scratches When Arrived?
Due to courier company's failure to deliver the bike as required during transportation, parts of the wear andscratch may cause by the parts crashing together, alhough we have packed all the parts to prevent these situationsas much as we can. Please send us the related pictures or videos which would help us check the condition andsolve the problems.
About The Ebike
Will The Bike I Received Be Assembled?
Will The Bike I Received Be Assembled?
The bike will arrive mostly assembled(95%). We will provide the tools and a comprehensive assembly user manual so you can assemble your Roll-Road Bike within 20mins even if you are a novice.
What Size And Weight Will The Package I Receive?
What Size And Weight Will The Package I Receive?
All RollRoad ebikes frame are made of aviation aluminum, which improves the strength and firmness while beingvery light.
RollRoad Emma3.0:
The carton package size is 58''x13''x 34"'(151cm x33cm x 87cm)The weight of the whole package is 111lbs(50kg).
Leon .
The carton package size is 58''x13''x 34'(151cm x33cm x 87cm)The weight of the whole package is 116lbs(53kg).
What Are The Recommended Heights And Weight For RollRoad E-Bikes?
What Are The Recommended Heights And Weight For RollRoad E-Bikes?
Recommended Heights & Weight Limit:Rollroad ebikes--For 5'4""(162cm) and above; under 450lbs(200 KG)
Can I Ride The RollRoad E-Bike On Rainy Days?
Can I Ride The RollRoad E-Bike On Rainy Days?
All RollRoad e-bikes are lPX4 waterproof, which means, normally, you don't need to worry about damage causedby spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the ebike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer toclean your e-bike.
To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wetenvironments, even though the cables and other equipment are waterproof. Even if the battery is removed, thereare many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.
How Old Do l Need To Be To Ride A Roll-Road E-Bike?
How Old Do l Need To Be To Ride A Roll-Road E-Bike?
RollRoad recommends that only riders aged 16 and above ride on our electric bikes. Be sure to check your localstate ebike laws fo guarantee the age limit for e-bike riding.
What ls The Tire Pressure And What ls The Recommended Tire Pressure?
What ls The Tire Pressure And What ls The Recommended Tire Pressure?
The tire pressure range of Rollroad Bikes is 5-30PSl/ 0.4-2.1BAR/ 40-210KPAAnd the recommended tire pressure is 20-30PS1.
What's The Range Of RollRoad Ebikes On A Single Charge?
What's The Range Of RollRoad Ebikes On A Single Charge?
The range of RollRoad Emma3.0 is 70 miles(125 km) (pure throtle) / 150 miles(240km)(pedal assist).
Leon is 70 miles(125 km) (pure throtle)/150 miles(240km)(pedal assist).
The cruising range is affected by various factors such as terrain, climbing, wind speed, weight, temperature, etc.
The above mileage is an estimated mileage for reference.
Can I charge the batteries off the bike?
Can I charge the batteries off the bike?
Yes! Both models feature toolfree removable batteries. Unlock, slide out, and charge anywhere.
How long do the batteries last?
How long do the batteries last?
With proper care, lithium-ion batteries retain 80% capacity after 800+ cycles (~2-3 years of daily use).
What's the top speed?
What's the top speed?
Compliance Mode: 28 mph (45 km/h)- legal for public roads in most regions.
Performance Mode:
Emma 3.0-35 mph (56km/h)- unlocked via app for private property only.
Leon-45 mph (65km/h)- unlocked via app for private property only.
Does LEON really climb 23° hills?
Does LEON really climb 23° hills?
Yes. ln actual testing, the LEON, with its 4300W peak power and dualmotor traction system, can climb a 23" slope(=43% gradient) while carrying a 150-pound rider.
Why does LEON use an inverted fork?
Why does LEON use an inverted fork?
Inverted forks reduce unsprung weight and increase rigidity, delivering sharper steering, less flex, and better bump absorption--a standard on high-end motorcycles and MTBs.
Can l upgrade EMMA 3.0's suspension?
Can l upgrade EMMA 3.0's suspension?
Not easily. The frame is designed for the standard dual-crown fork. For frue offroad performance, we recommendLEON from the start.